Refund policy

Alpana hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition.​

Please follow the 3 steps outlined below to return your goods purchased on alpana.la

 

STEP 1

Please email our customer services team at info@alpana.la to initiate a return. Please indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the goods are packaged securely as you received them.

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STEP 2

Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage). Buyer is responsible for paying return postage as outlined in our Terms and Conditions.

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STEP 3

All returned goods will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

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Your payment for the goods will be refunded by Alpana as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.